Frequently Asked Questions
Find answers to common questions about our platform.
Payments
We support multiple payment options, including PayPal, credit/debit cards, and direct bank transfers for secure transactions.
Freelancers can request withdrawals via PayPal, direct bank transfer, or other available payout methods. Funds are processed based on your withdrawal settings.
- Freelancers: A 10% service fee is deducted from their earnings upon project completion.
- Employers (Buyers): A 5% service fee is applied when hiring a freelancer.
Payments are typically cleared 3 days after order completion to ensure buyer satisfaction and minimize disputes.
Refunds are handled on a case-by-case basis. Buyers can request a refund if the service was not delivered as agreed. Our dispute resolution system helps in resolving such cases fairly.
Support
You can reach out to our support team by submitting a request through the Help Center or contacting us via live chat and email.
Yes! We prioritize your privacy and data security. Your personal and financial information is encrypted and protected. For more details, check out our Privacy Policy.
If you’ve forgotten your password, click on “Forgot Password” on the login page and follow the instructions sent to your email. If you need further assistance, contact our Support Team.
Always communicate and make payments within Talentz-Globe to ensure protection. Avoid external transactions, and if you suspect fraud, report it immediately to our Support Team.
You can request to close your account from your account settings. If you have ongoing projects, you must complete or properly cancel them before deactivation. Contact support if you need help.